The California Public Utilities Commission’s Consumer Affairs Branch (CAB) can help resolve many complaints with investor-owned utilities (IOUs) — AT&T, PG&E, California American Water Company, Frontier, etc. — including bill issues, service outages, and telephone line quality. They can expedite your complaint to a higher level of the company’s customer service, and this attention, plus the CPUC’s awareness of the problem, can quickly resolve issues.
CPUC Consumer Affairs Branch
800-649-7570
(NOTE: the CPUC does not have jurisdiction over municipal utilities such as Marina Coast Water)
Monterey Bay Matters 